Terms of service
Last Updated: August 2026
These Terms of Service define the rules for using the online store PRACOWNIA FORM and the conditions for purchasing products through:
https://pracowniaform.org
By accessing our website or placing an order, you confirm that you have read, understood, and accepted these Terms of Service.
1. Seller Information
The online store is operated by:
PRACOWNIA FORM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Registered Office
ul. PL. SOLNY 15
50-062 Wrocław
Poland
NIP
8971907994
REGON
522419628
Email
pracowniaformpl@gmail.com
Phone
+48 794 275 593
Website
https://pracowniaform.org
2. Definitions
For the purposes of these Terms:
Store – the online store available at https://pracowniaform.org.
Seller – PRACOWNIA FORM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
Customer – a person or entity purchasing products through the Store.
Consumer – an individual purchasing products for purposes unrelated to their business or professional activity.
3. Use of the Website
By using our website, the Customer agrees to:
- use the website in accordance with applicable laws;
- provide accurate and current information;
- respect intellectual property rights;
- avoid activities that may disrupt the operation of the website.
The Customer confirms that:
- they are at least 18 years old;
- they have legal capacity to enter into agreements.
4. Products
PRACOWNIA FORM specializes in creating and selling unique handmade sculptures.
Our products include artistic sculptures made from materials such as:
- metal;
- stone;
- wood;
- ceramics.
All products are created by us.
Due to the handmade nature of our products, natural variations may occur in:
- colour;
- texture;
- shape;
- surface details;
- artistic finish.
These differences are natural characteristics of handmade artwork and do not constitute product defects.
5. Product Prices
All prices displayed in the Store:
- include applicable taxes where required by law;
- are shown in available currencies;
- do not include delivery costs unless clearly stated.
Shipping costs are displayed before completing the purchase.
PRACOWNIA FORM reserves the right to correct obvious pricing errors before accepting an order.
6. Payments
Payments are processed securely through:
Shopify Payments
Available payment methods may include:
- Visa;
- Mastercard;
- Apple Pay;
- Google Pay;
- other payment methods available through Shopify Payments.
Order processing begins after successful payment authorization.
7. Ordering Process
By placing an order, the Customer submits an offer to purchase selected products.
A sales agreement is concluded when the Seller confirms acceptance of the order.
PRACOWNIA FORM reserves the right to refuse or cancel an order in cases such as:
- technical errors;
- incorrect pricing information;
- product availability issues;
- suspected fraudulent activity.
If payment has already been made, funds will be refunded using the original payment method.
8. Customer Account
Customers may purchase products without creating a personal account.
After purchase, Shopify may automatically create a customer account to provide access to order information.
Customers are responsible for keeping their account information secure.
9. Delivery
We provide shipping to:
- countries of the European Union;
Ukraine.
Detailed delivery information, including costs and estimated times, is available in our Shipping Policy.
10. Returns, Complaints and Warranty
Consumers have the right to withdraw from a distance contract according to applicable laws.
Detailed information regarding:
- returns;
- refunds;
- complaints;
- warranty conditions;
- is available in our Return & Refund Policy.
Warranty protection applies only to:
manufacturing defects
and does not cover:
- mechanical damage;
- accidental damage;
- improper use;
- incorrect maintenance;
- damage caused by the customer;
- natural wear.
11. Intellectual Property
All content available on the website, including:
- product photographs;
- artwork designs;
- descriptions;
- graphics;
- logos;
- website materials;
- is protected by copyright and intellectual property laws.
Copying, distributing, modifying, or using any materials without written permission from PRACOWNIA FORM is prohibited.
12. Website Availability
We make every effort to ensure that our website operates properly.
Temporary interruptions may occur due to:
- maintenance;
- updates;
- technical issues;
- circumstances beyond our control.
13. Liability
To the extent permitted by applicable law, PRACOWNIA FORM is not responsible for indirect damages resulting from:
- use of the website;
- temporary website unavailability;
- circumstances beyond our reasonable control.
Nothing in these Terms limits consumer rights provided by mandatory law.
14. Force Majeure
PRACOWNIA FORM is not responsible for delays or failure to perform obligations caused by events beyond our control, including:
- natural disasters;
- conflicts;
- epidemics;
- strikes;
- transportation disruptions;
- government decisions.
15. Privacy and Cookies
The processing of personal data is governed by our Privacy Policy.
Information regarding cookies is available through our website settings and Privacy Policy.
16. Changes to These Terms
PRACOWNIA FORM reserves the right to update these Terms of Service due to:
- changes in legislation;
- technological changes;
- changes in business operations.
Changes do not affect orders placed before the updated Terms become effective.
17. Applicable Law
These Terms are governed by the laws of the Republic of Poland.
Consumers residing in other European Union countries retain all mandatory rights provided by the laws applicable in their country of residence.
The parties will attempt to resolve disputes amicably before taking further legal action.
18. Contact
For questions regarding these Terms of Service, please contact:
PRACOWNIA FORM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Address
ul. PL. SOLNY 15
50-062 Wrocław
Poland
Email
pracowniaformpl@gmail.com
Phone
+48 794 275 593